KPI Connect is a full-service call center for customer service and point of contact for top brands in the world.At KPI Connect, we are dedicated to providing excellent customer service that increases and endorses the business identity of our customers. From outbound to inbound services, we perform a remarkable client experience every single time we represent your organization. Throughout each and every interaction, our specialized staff members of brand support experts mirrors the fundamentals and persona of your brand while providing total customer satisfaction. Brand consistency is our trademark, maintaining a smooth cross over each time we serve as ambassadors for your company.

We are not just another call center. When it comes to today's changing and very competitive marketplace, it is integral to continue being on the front line of technology for it to develop and sustain a productive company. As a wholly modernized multi-channel call center, we can get in touch with clients via necessary channels namely voice, email, web chat, and social media. Every services are presented in both French and English, and we do business under longer hours to more effectively provide the requirements of our customers. Clients definitely will take account of the simplicity and benefit of working with your brand using any medium in the appropriate language of their determination whenever they require to connect.

Skillfully instructed from finest trainers in the business, our flexible and educated representatives are versatile and distinctive enough to take care of a large variety of diverse tasks based on your prerequisites. Regardless if it's outbound or inbound, we are qualified to give an individualized approach that will certainly keep clients returning for even more. At KPI Connect, we are truly committed to excellent client care no matter the field. When your customers contact you, rest assured that our effective, amiable inbound support professionals will happily embody your brand and properly handle any type of request, from transactions to order assistance and client relationship management.

For customers needing to increase their client outreach, our courteous and intelligent staff of outbound support representatives can certainly assist to develop the presence of your brand using focused promotion, lead generation, prospect qualification, and additional services meant to preserve and enhance your client base. Because our variety of competencies, KPI Connect can absolutely take part in marketing research, facilitate client satisfaction surveys, and make comprehensive analytics to bring you a detailed rating of your up to date growth and steps to constantly increase your business organization.

Regardless of whether you need full-time services all year long or merely temporary, overflow, or only after hours operations, we will certainly do the job along with you to build the resolutions that will definitely fit the requisites of your company.