Digium's Switchvox gives your company a robust UC feature set without the hassle and expense of complex licensing models. All Switchvox features are included for every user! No longer do you have to worry about the added expense of feature licenses if one of your staff members needs more functionality. Have a newly promoted employee who now needs to record calls? Great, just click a button to turn it on!

Many Products In One

The Switchvox features set provides many products in one server and under one license. Traditional phone systems would require dedicated and costly servers and individual feature licenses for major applications like voicemail, faxing, and and IVR’s. With Switchvox, your company can simplify its communications down to one powerful solution. Get mobile apps, call recording, desktop faxing, ACD, presence and much more all in one turnkey solution-all in one price.

Calling

Switchvox gives you all the basic calling features you expect with a modern phone system and more. Hold, transfer, conference, call parking are just the beginning.

Switchvox Apps

Switchvox allows you to think outside the box with your phone system. Whether it’s with included applications like Google Maps and Salesforce, or giving you the ability to build your own integrations with our Extend API, Switchvox can easily tie your vital systems together.

Switchboard

Switchboard is a powerful web-based user productivity tool included with every user. Click to call, drag-and-drop transfer, instant message, manage presence and much, much more.

Switchvox Mobility

Unchain your workforce from their desk with Switchvox Mobile. Switchvox Mobile provides many powerful UC features to you employees regardless of their location.

Customer Service Tools

Provide a professional and unique experience for your customers with powerful customer service tools like call queues, IVRs and call recording.

Reporting

Give your management group valuable data that can help make informed decisions. Create detailed logs, charts, graphs, and call center level reports.

Productivity Tools

Give your employees tools that can drastically improve their overall productivity.

Administration

Switchvox provides a simple and intuitive GUI that makes it easy to control and manage the communications experience for your company.

Full Switchvox Features List

3 to 6 Digit Extensions

Multiple Administrators

Acknowledge Call

Music on Hold in MP3

Automated Call Recording

Notifications and Screenpops

Automated Call Recording

Notifier Dialer

Automated Updates

Notifier Status

Automatic Backups

On-The-Fly Conference

Blast Voicemail Groups

One Click-Call Pickup

Call Cascade

One Mailbox, Many Phones

Call Control

Outgoing Caller ID Control

Call Forward

Parking Lot Panel

Call Logs

Peered Switchvoxes

Call Parking

Personal Call Rules

Call Pickup

Phonebook Panel

Call Queue Visibility

Presence

Call Queues

Profile Panel

Call Recording

Queue Announcements

Call Reports

Queue Experience

Chat

Queue Logs

Click-to Dial

Queue Reports

Contacts

Queue Status

CRM Panel (Salesforce.com/Sugar CRM)

Record On The Fly

Current Calls Panel

Record Others

Custom Time Frames

Report on Mobile Workers

Custom Voicemail Greetings

Reporting

Device Switch

Ring All

Directory Panel

Ringing Strategy

Extend API

Same Caller ID, Different Phone

Extension Management

Scheduled Reports

Extension Permissions

Send To Voicemail

Extension Templates

Several Phones, Just One You

Extention Groups

Simple Conference Room

Favorites

Smart Tags

Firefox Integration

SNMP Monitoring

Flexible Incoming Routes

Status

Flexible Language Support

Status Controlled Rules

Flexible Outgoing Routes

Status Options

Google Maps

Switchboard

Hold

Switchboard Call Control

In Call Menu

Switchboard for Mobility

In Queue Call Routing

Switchboard Modular Interface

In Queue Music and Messaging

Switchvox Dialer for Chrome

Incoming Options

Switchvox Mobile

Interactive Voice Response (IVR)

Time Frame Controlled Rules

Intercom & Paging