(EN): 1. SOLUTIONS GENESYS SYSTEMS analyses the business processes and offers IT solutions able to make the processes more efficient by increasing the productivity and reducing the costs. GENESYS SYSTEMS solutions take into account the current important requirements and also the necessity of IT&C systems to evolve at the same rate as the business develops. GENESYS SYSTEMS develops complex solutions for large companies and institutions, and also "Turn-key" solutions for small and medium sized companies from different industry verticals: telecommunications, banking, manufacturing, utilities, public administration): "Turn-key" solutions - standard solutions destined to the small and middle-sized companies sector, verified in practice by numerous "ready-to-go" implementations, which can be applied immediately and without any modifications to a large number of companies. These solutions are based on standard, modular IT&C products that can be quickly implemented by means of certain predefined services: - Servers for Internet/Intranet: web & mail server, file & print server - SQL database servers and applications servers - "Server-centric" systems based on CITRIX - "Thin-client" systems based on XenApp, Xen Desktop, integrated with thin-clients - Virtual servers based on VMware software solutions Microsoft HyperV, Citrix XenServer, VMWare VSphere - Integrated resources access with LDAP / MS ActiveDirectory - Solutions for hardware and software infrastructure management (Microsoft SMS, Altiris) - Standard date storage solutions (SAN, NAS), archiving, back-up and deduplication solutions - Security solutions (antivirus, firewall, network intrusion & detection, VPN) - Data - voice - video communication solutions, LAN, WAN, wireless LAN networks, VoIP systems - Power back-up solutions using low, medium or high power UPSs - Virtual Instrumentation for industries and data centers - Reporting applications for financial or other ERP based reports Here are some of the most frequently used "turn-key" solutions: - Infrastructure integrated solutions for small, medium and large organizations - Service redundancy ensured by using Windows 2012 with mail Exchange 2010 and SQL 2012. - Solutions for the applications management and distance access using any type of customer - Limited access solutions to any type of LAN resources using Citrix Access Gateway - Calculus resources virtualizationto ensure the unity, availability and redundancy of these. - Security solutions and Single Sing On - Backup solutions - IT infrastructure management - Communications Solutions - Administration and Active Control solution - Gesy-Pro EAM - Customer relationship management solution - Microsoft Dynamics CRM "Enterprise" solutions In projects designed for large organizations, which require a special approach, GENESYS SYSTEMS prepares complex projects and IT&C solutions that integrate various hardware and software components, applications and services: - "Mission-critical" systems (redundant servers, clusters, server farms) - SAN storage solutions, "disaster recovery" systems, archive, deduplication and backup solutions - Solutions designed for user mobility and centralized data processing - Information systems security and securing solutions: a) PKI/PKA - infrastructure of public keys, digital certificates b) Authentication and controlled access to resources c) Digital signature of documents and transactions - Complex communication solutions: WAN, MAN, triple-play, VoIP, IP telephone solutions, CTI, call-center - Data-voice-video structured wiring solutions that allow the monitoring of passive equipment - Non-interruptible electrical power supply solutions with redundant UPSs and generating set - Complex software applications, integrated with existing infrastructure and other applications. "Custom" solutions - include a series of software especially designed to satisfy the specific demands of a certain process and economic field, solutions that can easily be adapted to other organizations in the same field: - Industry, services and media: GENESYS SYSTEMS provides all the needed steps fro the analysis, implementation and support for software solutions like: clients and suppliers management solutions, marketing process, sales and support management solutions. The configuration and developing functionalities offered by GESY Framework, in addition with business objects developed tailored to customers needs leads to a flexible and configurable software solution for different processes: CRM/SCM - Customer Relationship Management, Supply Chain Management, SFA - Sales Force Automation, EAM - Enterprise Asset Management, Marketing & Communications applications, Service Management, Help-Desk support, Call Center solutions. All these applications are integrated with usual business solutions (ERP, DMS, BI, workflow, project management, GIS), within the EAI (Enterprise Application Integration) concept. - Utilities: The applications was built on the basis of GESY Framework development core efficiently accomplishes the administration of resources, contracts and clients of a company in the utilities field. GESY-PRO Assets manages the assets' dynamics in time, space, and configuration from the beneficiaries, functional structure, constitution and maintenance operations point of view. - Telecommunications - solutions for network planning and managing, based on different communication protocols (IP, SDH/PDH), including management of equipment in different geographical locations, management of communication and data traffic protocols, interfacing and integrates GIS applications and workflows. - Banking and finance, Stock Exchange - electronic transaction applications (trading, brokerage), electronic signature, e-Bidding, e-Procurement. - Retail, eCommerce - the COL/POL application suite, trough its e-business modules provides the perfect solution for B2B and B2C portals and electronic transactions trough internet. - Industry: virtual instrumentation solutions for data acquisition, monitoring and process control. - Public administration: solutions for centralized and integrated data processing, at local or regional level, document management solutions, workflow management, taxes and financial management solutions. 2. SERVICES GENESYS SYSTEMS offers a large scale of professionals services meant to convert the products and technologies into viable IT solutions, able to satisfy the most complex business needs. GENESYS SYSTEMS provides professional services (project management, audit and consultancy, IT outsourcing, solutions implementation, training, service, technical assistance and support) for a large range of IT&C products and equipment. Trough an extended network of partners, these services are available in every part of the country. a) "Product & brand related" services, associated to the product and brand categories for which GENESYS SYSTEMS holds special skills: GENESYS Systems meets its customers' needs by offering a wide range of professional services, IT&C outsourcing services (on-site and remote services), SLA contracts (service level agreement) and equipment maintenance, designed to transform information, products and technologies into viable solutions, able to support all business requirements. These services, grouped under the brand "FORCE", are performed by certified specialists and are available nationally, in all major cities throughout Romania. FORCE IT&C outsourcing activities, staff rental/leasing - ensure IT&C equipment management / complete staff outsourcing to those companies that don't aim to maintain a fully developed IT&C department of its own or wish to limit the cost of these operations. SLA FORCE Services - in order to ensure continuity of operations and a maximum guaranteed uptime for IT&C equipments, GENESYS Systems assists companies that have critical IT&C systems (servers, data storage devices, network and power equipments) offering contracts based on SLA (Service Level Agreement). BASIC FORCE Services - on-site maintenance services, provided onsite to those companies that have a large range of IT&C equipments, while employing a limited number of people for these operations. PRINT FORCE Services - services through which GENESYS Systems specialists assume maintenance and operating activities for printers and MFPs, according to a fixed monthly cost or based on a cost per printed page. CLOUD FORCE services - hosting services for business applications and IT infrastructure RENT FORCE Services - medium and long-term IT&C equipment rental, operational leasing (through partners). 3. SYSTEMS Standard and complex IT systems, integrating software solution with hardware and communication infrastructure, managing and implementing complex national or regional IT&C projects. a) Integrated systems - developed within projects meant to include the various IT&C components, subsystems and services in functional architectures: - Computation hardware infrastructure - computers, data storage devices - Network and communication infrastructure - structured wiring, active equipment, electrical power supply - Software infrastructure - operating systems, databases, application servers - Services of telecommunication on various media, using specialized providers - Software applications, especially implemented or developed for such system - Services of implementation, support, schooling, maintenance, service, logistics b) Standard Systems: - Local wired or wireless networks, including switches, routers, connectica - Stand-alone or rack-mount servers with preinstalled operating systems - Networking work stations, wireless notebooks - Simple data storage devices - Peripherals (printers, multifunctional devices, video projectors) - Classic or IP telephone exchange - Mono-phased or three-phased non-interruptible power sources - Basic software products (office automation, security, databases, application servers) 4. SOFTWARE GENESYS SYSTEMS team develops and implements proprietary software products ( e-business application suite, business management application modules for utilities and telecom, financial and stock exchange applications, CRM, SCM and asset management solutions, reporting instruments) and provides custom software development services on different platforms, using the latest technologies. In order to fulfill the requirements, GENESYS SYSTEMS has developed a lot of partnerships, for third party applications implementation: Customer Relationship Management, Billing, Network Monitoring and Network Inventory. GENESYS SYSTEMS offer includes: GESY-PRO(TM) with the following applications: GESY-PRO(TM) EAM -Enterprise Asset Management solution. This application has like principal purpose the operational administration of the assets from fixed assets, small inventory, consumables, intangibles till incorporeal immobilizations and value titles, from real estate asset and fields until main street or virtual add spaces inside one company. GESY-PRO(TM) WEB - Base on GESY Framework were developed also an application used to create and administrate websites content. The main purpose of this application consists in the administration and control of the web materials (HTML documents and associated imagines).With the help of this application, web designers and even the users without Web or HTML programming knowledge can create the content of a website, administrate, edit, erase or publish the its content every time is necessary. GESY-PRO(TM) B2B - Developed on J2EE technology on the IBM WebSphere platform, GESY-PRO(TM) B2B application allows to any company to promote through the Internet their products and services. This application contains all the necessary modules to organize, aliment with information's, presentation, publish and administrate a product catalogue. A very easy to use interface, which allows you to realize professional structured presentations, with detailed information's and images, which ensures an easy navigation through the catalogue for the visitors. MICROSOFT DYNAMICS CRM Customer Relationship Management solution. Microsoft Dynamics CRM it's a complete CRM solution, which offers all the necessary instruments to create and maintain a clear image over its customers from the first contact until the end of transaction and post sales services. CUSTOM - desktop or web software applications development, on Microsoft .NET or J2EE platforms (using it's own development toll Gesy Framework), and using also realtional data base MS SQL, DB2, Oracle. 4. SOFTWARE - GENESYS SYSTEMS team develops and implements proprietary software products (e-business application suite, business management application modules for utilities and telecom, financial and stock exchange applications, CRM, SCM and asset management solutions, reporting instruments) and provides custom software development services on different platforms, using the latest technologies. In order to fulfill the requirements, GENESYS SYSTEMS has developed a lot of partnerships, for third party applications implementation: Customer Relationship Management, Billing, Network Monitoring, Network Inventory. - GESY-PRO(TM) Assets is a tool suitable for medium and large companies that need to manage efficiently all types of assets within their organizations (fixed assets, small inventory, consumables, intangibles etc.). GESY-PRO(TM) Assets offers you a complete image of all the assets form the company and the necessary visibility for obtaining the desired operational performance. E-business suite - includes a series of e-business modules and applications from the B2B or B2C range: electronic catalogue for products and services, applications for online sale of the products and services presented in the catalogue, applications for online auctions - e-bid and eprocurement, electronic signature and signed electronic transactions. - Custom software development - software development on Microsoft, Microsoft .NET, Java platforms, integrated with various relational databases, graphic or web interfaces, client-server or multi-tier architecture. - Microsoft Dynamics CRM - GENESYS SYSTEMS has concluded a partnership with Microsoft, as Microsoft Solution Provider for Microsoft Dynamics CRM. Microsoft Dynamics CRM is a complete CRM solution, providing sales people with all the necessary tools for defining and maintaining a clear and 360° unified view of the customers, from the first contact up to the completion of each transaction and after sale support. - Billing - For Billing solutions GENESYS SYSTEMS developed competencies for MetraNet, provided by MetraTech corporation. MetraTech has established itself as both a thought leader and a true innovator in its approach to billing, as evidenced by being awarded numerous international awards. - Network Management - GENEYS SYSTEMS achieved its own expertise through large projects implemented for large GSM operators in Romania, but also developed competencies on 3rd party Network Inventory & Monitoring solutions provided by EMC Smarts.